Refund policy

Last updated: August 28, 2026

90-Day Return Window

You have 90 days from the day your order arrives to return unopened product for a refund.

You don't have to return the whole order. If you ordered more than one bottle, you can open one and return the rest unopened — we refund the units that come back.

Eligible for return

• Product purchased directly from thevigil.co
• Product unopened, with the seal intact, in its original packaging
• Within 90 days of the delivery date
• With your order number as proof of purchase

Not eligible for return

• Opened or used product, unless it is defective
• Product without its original packaging
• Product bought from anyone other than thevigil.co
  
• Bulk orders of 10 or more units of the same product
  

How to Return an Item

1. Email support@thevigil.co with your order number and tell us what you'd like to return.
2. We'll reply with a return authorization and the return address.
3. Send the item back within 14 days of receiving that authorization.

Please don't send anything back before you have a return authorization. Unauthorized returns can't be matched to an order and won't be accepted.

You are responsible for the cost of return shipping. We recommend a tracked service — until the item reaches us, it remains your responsibility, and we can't refund a return that doesn't arrive.

What You Get Back

Standard shipping is free on every order, so there is no outbound shipping charge to withhold from your refund.

We don't charge restocking or processing fees on any return.

Multi-bottle orders. Where you return part of an order, we refund the per-bottle price you actually paid — that is, the total you paid for the order divided by the number of bottles in it. Multi-bottle sets are priced below the single-bottle price, so the refund per returned bottle reflects the set price rather than the single price.

Defective, Damaged or Wrong Items

This is different, and it costs you nothing.

If your order arrives defective, damaged, or isn't what you ordered, email support@thevigil.co within 30 days of delivery with your order number and a photograph. We'll replace it or refund you in full, whichever you prefer, including all shipping — and the unopened condition requirement doesn't apply.

Orders That Don't Arrive

We carry the risk until your order reaches the address you gave us. Until it arrives, it's our problem rather than yours.

Contact us at support@thevigil.co within 30 days of the ship date if tracking has stalled for 10 or more business days, or your parcel is marked delivered but hasn't arrived. Please check with anyone else at your address first — it turns up more often than you'd think.

We'll open a claim with the carrier and keep you posted. If it isn't resolved within 10 business days, we replace or refund your order regardless of the outcome — you don't wait on the carrier.

Canceling an Order

If you change your mind before your order ships, email us and we'll cancel and refund it in full, straight away. This is the fastest and cheapest option for both of us, so tell us early if you've had second thoughts.

Exchanges

We don't run exchanges as a separate process. Return your unopened item under the policy above and place a new order whenever suits you.

How Refunds Are Paid

We'll email you once your return arrives and has been checked, and let you know whether the refund is approved. Approved refunds are issued to your original payment method within 2 business days. We don't issue store credit, gift cards or vouchers in place of a refund.

Once released, refunds usually appear within 5–10 business days, depending on your bank or card issuer. If more than 15 business days have passed since we confirmed your refund, please contact us.

Before You File a Chargeback

Please email us first at support@thevigil.co. A chargeback takes your bank up to 90 days to resolve; we can usually sort things out the same week.

Changes to This Policy

We update this policy when our practices change. The date at the top tells you which version you're reading, and the terms that apply to your order are the ones published on the day you ordered.

Contact

Email support@thevigil.co.

GNM-Commerce vof, trading as VIGIL, Johan Cruijff Boulevard 89, 1101 DM Amsterdam, Netherlands.