Shipping policy

Last updated: August 28, 2026

Where we ship

We ship to all 50 US states and the District of Columbia, including PO boxes where the carrier allows it. We do not currently ship outside the United States.

Processing your order

Orders are packed and handed to the carrier within 1–2 business days of your payment being authorized. Business days are Monday to Friday, excluding public holidays. During sales, launches and peak periods processing can take up to 3 business days, and we will say so on the site when that is the case. You will receive an order confirmation by email straight away, and a shipment confirmation with a tracking link once your parcel is on its way.

Delivery times

Your order ships internationally rather than from a domestic warehouse, so it takes longer to reach you than a parcel sent from inside the US. Once shipped, delivery typically takes 10–20 business days. That window begins the day your parcel ships rather than the day you order, and it is an estimate rather than a guaranteed delivery date.

We would rather tell you this before you buy than surprise you afterwards.

Shipping costs

Standard shipping is free on every order. There is no minimum, no handling fee, no surcharge, and nothing added at the end of the checkout flow. The price you see on the product page, plus sales tax, is what you pay.

Customs and duties

Your order arrives duty paid. All import duties and clearance charges are covered by us before your parcel reaches you. You will never receive a separate bill from a carrier, and no parcel will be held pending a payment from you.

Tracking your parcel

Final delivery is by USPS. You will receive your tracking link within 24 hours of your order shipping. Please note that the first US scan can take several days to appear after that, and gaps between scans while a parcel is in transit or clearing customs are normal — neither usually means anything has gone wrong.

Your delivery address

You are responsible for the address you enter at checkout, so please check it before you pay. If you spot a mistake, email us at support@thevigil.co straight away — we can only change an address before the parcel has shipped, and on international shipments that window is short. If a parcel is returned to us as undeliverable, we can either reship it or refund you in full. We do not charge a restocking fee in either case.

Our shipping commitment

We will ship your order within the time stated at checkout, or within 30 days if no time is stated. If for any reason we cannot meet that window, we will email you before the deadline passes with a revised shipping date and the option to cancel your order for a full refund. You do not need to chase us for that notice — we send it. If the revised date is more than 30 days out and we do not hear back from you, we will cancel the order and refund you automatically. Refunds in these circumstances go back to your original payment method within seven business days, and we never substitute store credit, gift cards or vouchers for a refund you are owed.

Delays

Parcels are occasionally held up by customs processing, severe weather, carrier network problems or peak volume. We will keep you informed and will reship or refund anything that does not arrive, though we cannot compensate for any consequential loss caused by a late delivery.

Risk of loss, and parcels that go missing

We carry the risk until your parcel is delivered to the address you gave us. Until it arrives, it is our problem rather than yours.

Please contact us at support@thevigil.co within 30 days of the ship date if tracking has shown no movement for ten or more business days, if your order arrives damaged or leaking, or if tracking says delivered but nothing has turned up. For damage, a photograph of the box and the product helps. For a parcel marked delivered, please check with anyone else in your household, your neighbors and any building staff first, then tell us — we will open an investigation with the carrier and make you whole while it is running.

Some retailers disclaim responsibility for anything the carrier has marked as delivered. We do not. If your parcel was stolen after delivery, tell us and we will sort it out.

Sales tax

Prices shown on the site do not include sales tax. Any applicable state and local sales tax is calculated and displayed at checkout based on your shipping address, in the states where we are required to collect it.

Returns

Unopened product can be returned within 90 days of delivery — see our Refund Policy for the full terms. Please contact us before sending anything back. We will issue a return authorization and give you the correct return address. Items posted back without a return authorization cannot be matched to an order and will not be accepted.

Changes to this policy

We update this policy when our practices change. The date at the top of this page always tells you which version you are reading.

Contact us

Questions about shipping or a delivery: email support@thevigil.co. We answer within one business day.

GNM-Commerce vof, trading as VIGIL, Johan Cruijff Boulevard 89, 1101 DM Amsterdam, Netherlands.